Full job posting
Assistant Manager - Quality & Performance
Elm • Riyadh, SA
The Role
This is an Assistant Manager position focused on quality and performance within the Design Systems and Business Intelligence unit at a technology company based in Riyadh. The role sits at Grade I4 and falls within the Government Products Division. It carries responsibility for quality assurance, performance monitoring, and continuous improvement across digital products, services, and technology processes.
Qualifications
Location
Riyadh, Saudi Arabia.
- Develop and maintain quality assurance practices, standards, and control mechanisms across technology products and services.
- Assess product and service quality against defined requirements and acceptance criteria.
- Coordinate quality reviews across technology and product teams and identify gaps requiring corrective or preventive action.
- Define and monitor KPIs and quality indicators for technology products and services.
- Analyze performance results to identify trends, deviations, and improvement opportunities.
- Establish performance monitoring mechanisms that provide visibility into quality and service effectiveness.
- Coordinate functional and user acceptance testing for digital solutions and review testing outcomes.
- Support product and technical teams in confirming solution readiness before deployment.
- Conduct structured root cause analysis for recurring quality, performance, and service issues.
- Coordinate corrective actions with product and technology stakeholders and monitor remediation progress.
- Monitor compliance with applicable technology quality standards and internal requirements.
- Establish quality checkpoints across relevant stages of solution delivery.
- Develop quality and performance dashboards, scorecards, and management reports.
- Present performance trends, quality findings, risks, and improvement opportunities in a clear and actionable format.
- Identify and apply structured process improvement methodologies to address performance and quality gaps.
- Collaborate with product, development, testing, BI, and design teams on quality and performance priorities.
- Promote knowledge sharing and continuous improvement practices across the department.
- Comply with relevant information security practices to ensure data integrity and confidentiality.
- Bachelor's degree in Computer Science, Information Technology, Information Systems, Software Engineering, Industrial Engineering, Quality Management, or a related discipline.
- 6–8 years of experience in quality and performance, quality assurance, technology performance, process improvement, software quality, or a related field.