This is an associate-level Client Services Manager position within the Private Banking Division of a company based in the United Arab Emirates, operating in the commercial and retail banking sector.

The Role

The position is responsible for standardising and managing service and operational quality across the Private Banking Division. This includes ensuring adherence to the company's policies, standard operating procedures, and regulatory requirements. The role also covers creating, negotiating, implementing, and monitoring service level agreements with all relevant partners, as well as managing a team of Client Service Officers.

Likely Focus

Expected Profile

• Maintaining consistent service quality standards across the Private Banking Division
• Ensuring compliance with internal policies, SOPs, and applicable regulations
• Drafting and negotiating SLAs with internal and external partners
• Monitoring SLA performance and implementing corrective measures where needed
• Overseeing day-to-day management of Client Service Officers
• Ensuring the team delivers appropriate service levels to private banking clients
• Experience in client services or operations within a banking or financial services environment
• Familiarity with private banking or wealth management service standards
• Understanding of banking compliance requirements and regulatory frameworks relevant to the UAE
• Demonstrated ability to manage and develop a team
• Experience drafting or managing SLAs with internal or third-party partners
• Strong attention to operational detail and process adherence