The Role

The company is hiring a Relationship Banking Officer based in Dubai. The position sits within the Global Banking Services (GBS) division and covers branch-level customer service, counter transactions, and compliance responsibilities. Seniority is at analyst level.

Responsibilities

• Provide banking support to walk-in and assigned customers, addressing financial and non-financial transaction requests.
• Build and maintain customer relationships through needs-based conversations and timely follow-ups, in line with branch service objectives.
• Process teller cash and non-cash counter transactions accurately and within agreed turnaround times, following approved procedures and control requirements.
• Handle deposits, withdrawals, transfers, cheques, and other branch banking services, including related back-office processing.
• Escalate discrepancies, exceptions, and operational issues promptly to reduce errors and operational risk.
• Apply KYC, AML, sanctions, and regulatory requirements across all activities.
• Follow dual control processes and defined escalation protocols for risk management.
• Maintain accurate records and report suspicious activities, incidents, or control weaknesses in line with company policies and SOPs.
• Adhere to all relevant organisational and departmental policies, processes, and standard operating procedures.

Required Experience and Qualifications

• Minimum three years of experience in branch banking, retail banking operations, or customer service within a banking or financial services environment.
• Demonstrated exposure to customer transactions, branch operations, service delivery, and regulatory and compliance requirements.
• Bachelor's degree in Business Administration, Finance, Accounting, Banking, Economics, or a related discipline.
• Working knowledge of cash and non-cash transaction processing.
• Familiarity with retail banking products and services.
• Operational risk awareness, including KYC and AML controls.
• Experience with banking systems and digital channels.
• Basic proficiency in Microsoft Word and Excel.
• Strong interpersonal, multitasking, and time management skills.

Compensation and Benefits

• Market-leading medical insurance.
• Group life and personal accident insurance.
• Paid leave and leave airfare.
• Employee preferential rates on loans and finance facilities.
• Staff discounts and offers.
• Children's education assistance, subject to job level eligibility.
• Flexible and remote working arrangements, subject to eligibility and job requirements.
• Access to structured instructor-led training, e-learning, on-the-job training, and professional development programmes.